General
VLC Holdings Pty Ltd and its related companies, including Veitch Lister Consulting Pty Ltd, Indicatrix IP Pty Ltd, and the business names Planwisely and VLC (together, VLC, we, us or our), respect your privacy and are committed to protecting your personal information.
This Privacy Statement explains how we collect, use, store and share personal information, and how you can access or correct it. We comply with The Privacy Act 1988 (Cth), as amended by the Privacy and Other Legislation Amendment Act 2024 (Cth), and the Australian Privacy Principles (APPs).
Collection
What personal information we collect
We only collect personal information that is reasonably necessary for our work.
The types of personal information we may collect or hold include:
- your name
- postal address
- phone number
- email address
- information about your skills, experience or professional background
- pseudonymised location-based data, such as aggregated or device-level geographic information licensed from third-party data suppliers, used for commercial, analytical and advisory purposes
- other information needed to provide our services or products
How we collect personal information
We usually collect personal information directly from you, for example when you:
- complete a form
- contact us by phone or email
- use our website
Sometimes, we may collect personal information from a third party. If this happens and it is reasonable to do so, we will let you know.
Why we collect and use personal information
We collect, use and hold personal information to:
- provide services or products to you
- respond to enquiries and communicate with you
- manage and improve our website and services
- send updates, newsletters or information that may interest you (you can opt out at any time)
- carry out recruitment activities
- meet legal and regulatory requirements
- analyse and improve our business operations
- provide analysis of people movement at an aggregated level for clients using purchased data
We will not use your personal information for a purpose you would not reasonably expect, unless required or permitted by law.
Use of AI and automated decision making
We may use artificial intelligence (AI) tools and automated systems, as well as other necessary business software, to help support our operations. This may include using technology to:
- analyse information
- identify patterns or trends
- assist with research, planning, drafting or decision support
- improve efficiency and service quality
Where AI or automated tools are used, they are generally support tools only. Important decisions that affect you are not made solely by automated processes without appropriate human review.
We do not use AI systems to make decisions that have legal or significant effects on you without human involvement, unless permitted by law.
Some of the software and systems we use may store or process personal information on servers located outside Australia. This can occur where we use reputable third-party service providers (such as cloud, IT, security or productivity platforms) that operate globally.
Where personal information is stored or processed overseas, we take reasonable steps to ensure that:
- the overseas service provider handles personal information securely
- privacy protections are substantially similar to those required under Australian privacy laws, or
- the disclosure is otherwise permitted under the Privacy Act
- Personal information used with AI tools or other software systems is handled in line with this Privacy Statement and Australian privacy laws. We take reasonable steps to ensure:
- personal information is used only for appropriate purposes
- data is protected and kept secure
- outputs are checked for accuracy and fairness
If you have questions about how AI, automated tools, or overseas data storage are used in relation to your personal information, you can contact us using the details below.
What happens if you do not provide information
If you choose not to provide certain personal information, or if the information is inaccurate or incomplete, we may not be able to provide you (or someone else you know) with our services or products.
Website use and cookies
When you visit our website, we may collect information such as:
- your IP address
- browser type and operating system
- pages visited and time spent on our site
- referring websites or search terms
We use this information in an aggregated way to understand website usage and improve performance.
Our website uses cookies. Cookies help us understand how visitors use our website and allow us to improve your experience. Cookies do not usually identify you personally. You can manage cookies through your browser settings.
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.
When we share personal information
We generally only use or disclose personal information for the purpose it was collected.
We may share personal information with:
- our related companies
- service providers who support our business (such as IT, cloud, security or marketing providers)
- professional advisers
- a buyer of our business or assets
- government agencies or regulators, where required or authorised by law
We do not sell personal information.
Some of our service providers may store or process personal information on servers located outside Australia. This may occur where we use reputable third-party platforms that operate globally.
Where personal information is handled overseas, we take reasonable steps to ensure that overseas recipients protect the information in line with Australian privacy laws, or that the disclosure is otherwise permitted under the Privacy Act.
Marketing communications
If you receive marketing emails from us, you can opt out at any time by:
- using the unsubscribe option in the email, or
- contacting us using the details below
How we keep personal information secure
We store personal information in both electronic and paper form.
We take reasonable technical and organisational measures to protect personal information from:
- misuse or loss
- unauthorised access
- interference, modification or disclosure
Accessing and correcting your information
You have the right to:
- request access to the personal information we hold about you
- ask us to correct information that is inaccurate, incomplete or out of date
Requests should be made in writing. We will respond within a reasonable time. We may charge a reasonable fee for providing access (but not for making the request).
If we refuse access or correction, we will explain why (unless it would be unreasonable to do so) and tell you how you can make a complaint.
Complaints
If you believe we have breached privacy laws, you can contact us using the details below. We will investigate and respond.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
How to contact us
Privacy Officer
VLC Holdings Pty Ltd
GPO Box 1758
Brisbane QLD 4001
Email: vlc@veitchlister.com
Phone: (07) 3870 4888
For more information about privacy in Australia, visit www.oaic.gov.au
